Frequently Asked Questions (FAQs)

Last Updated: 4 February 2025

1. Ordering & Payment

Q: How do I place an order?
A: Orders can be placed directly on our website. Simply browse our collection, select your desired products, add them to your cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept [list of payment methods], including credit/debit cards, EFT, and mobile payments.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are processed. Contact us at info@baracascrubs.co.za as soon as possible.

2. Shipping & Delivery

Q: How long does delivery take?
A: Orders are typically processed within [number] business days. Delivery times vary based on your location and chosen shipping method.

Q: Do you offer international shipping?
A: Currently, we only ship within South Africa. International shipping options may be available in the future.

Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.

3. Returns & Exchanges

Q: Can I return or exchange my order?
A: Yes, we accept returns and exchanges within [number] days of delivery, provided the items are unworn, unwashed, and in their original packaging.

Q: How do I initiate a return or exchange?
A: Contact our support team at info@baracascrubs.co.za with your order details and reason for return. Customers are responsible for return shipping unless the product is defective.

Q: When will I receive my refund?
A: Refunds are processed within [number] business days after we receive and inspect the returned items.

4. Product Information & Sizing

Q: How do I choose the right size?
A: We provide a detailed size chart on each product page. If you’re unsure, contact us for assistance.

Q: What materials are your scrubs made of?
A: Our scrubs are crafted from high-quality, breathable fabric blends designed for comfort and durability.

Q: Do you offer custom embroidery or personalization?
A: Yes, we provide embroidery services for bulk orders. Contact us for more details.

5. Contact & Support

Q: How can I contact customer service?
A: You can reach us at info@baracascrubs.co.za for any inquiries or assistance.

Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9 AM – 5 PM (SAST).

For any other questions, feel free to contact us!